Conditions of use

General terms and conditions

This document will not be filed (not accessible afterwards), it will be concluded only in electronic form, it is not considered a written contract, it is written in Hungarian, and it does not refer to 
a code of conduct. Please only use the services of the www.fxsmarthand.hu website if you agree with all points of the General Terms and Conditions and consider them to be binding on you.

1. Service provider

FXSmartHand Limited Liability Company (address: Hungary, Patkó street 3/3., Zalaegerszeg, 8900, VAT number: 32422306-1-20, company registration number: 20-09-078997, 
e-mail fxsmarthand@gmail.com, hereinafter referred to as Service Provider)

Data of the hosting provider: Webmark Europe KFT (8900, Zalaegerszeg, Kossuth L. u. 7. 3/10. www.webmark.hu)

The customer (hereinafter referred to as the Customer) is a natural or legal person, or an organization without legal personality, who views and familiarizes himself with the content of the
 website www.fxsmarthand.com, or uses the services of the website. The Customer accepts the General Terms and Conditions at the same time with this referring behavior.

2. Basic provisions

2.1. Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code")
 and on certain issues of electronic commercial services and services related to the information society CVIII of 2001 the relevant provisions of the law. The mandatory provisions of the 
relevant legislation apply to the parties without special stipulations. By using the website's services, an electronically concluded contract is created between the Service Provider and the Customer. 
The creation of the contract is confirmed by the electronically saved data and the data on the services used.

2.2. This GTC applies to legal relationships through the Service Provider's website and subdomains, as well as services provided through the website. The Service Provider shall publish the amendment of the GTC on its website. The modified GTC shall become effective as of the date of publication. By using the service, the Customer also accepts the amendment of the GTC. This GTC is continuously available at the following location: https://www.fxsmarthand.com/en/terms-and-conditions.

2.3. The www.fxsmarthand.com website and the robots that can be ordered from the website are protected by copyright. The full information on this can be found at the following link: https://www.fxsmarthand.com/en/conditions-of-use .

2.4. Regarding the operation of www.fxsmarthand.com, the ordering and service process, we are available on the contact menu of the website for any questions that may arise.

3. Data Handling Rules The data handling declaration of the www.fxsmarthand.com website can be accessed at the following link: https://www.fxsmarthand.com/en/privacy-statement .

4. Service

Through the www.fxsmarthand.com website, the Service Provider creates semi-automatic and automatic tools (robots, indicators, scripts) for MetaTrader4 and MetaTrader5 platforms, as well as shares videos, images, and descriptions related to the operation and use of the robots on its website. The robots sold by the Service Provider are only available online and cannot be purchased in person. The prices listed on the website are exclusive of VAT, as the Service Provider provides tax-exempt services.

There are instructional videos about the rentable robots on the website. Before renting, anyone can get full information/presentation about the service after viewing these videos and the risk information provided by the Service Provider. The Customer can place an order after viewing these videos and the risk information.

The Customer can choose from the following options when placing an order on the website form:

Monthly rental service: usable only during the ordered rental period (30 DAYS).
Half-yearly rental service: usable only during the ordered rental period (180 DAYS).
Yearly rental service: usable only during the ordered rental period (365 DAYS).

The subscription is a continuously renewing subscription. When the subscription expires, it is automatically renewed with the same package and conditions as the old subscription. The new subscription fee will be automatically charged to the credit card.

Purchase process:

- the Buyer places an order with the intention of renting a license by filling out the form on https://www.fxsmarthand.com/,

- The Customer settles the fee for the first period by paying by credit card,

- the system only sends the confirmation e-mail about the purchase to both the Seller and the Buyer after the successful payment of the fee.

- the Seller records the Buyer's data in its own register and sets up an FXSH online activation account in the Buyer's name,

- the Seller issues an invoice for the software rental license fee to the Buyer, which he sends to the Buyer by e-mail,

- after that, the Seller sends the access data of the FXSH online activation account to the Buyer together with the installation guide of the expert.

The customer can cancel their subscription at any time. This can be done by sending an email to fxsmarthand@gmail.com or through the Stripe payment platform. After cancellation, the automatic renewal of the subscription will stop, but the existing subscription will remain valid until its expiration. The fee for the valid subscription period is non-refundable.

Subscription and its cancellation are possible through the Stripe system and by email.

5. Description of the Contract

The service contract between the Customer and the Service Provider is concluded with the order submitted by the Customer who intends to rent the robot - by filling out and submitting the form - electronically by email to the Service Provider's email address (fxsmarthand@gmail.com).

The confirmation of the order is immediately made electronically by email. The confirmation is sent to the email address provided by the Customer after the form on the website has been correctly filled out and submitted. Upon receipt of the order and the service fee, the Service Provider will send the robot to the Customer by email. In the email, the Service Provider also sends the user/installation guide for the robot and the risk information to the Customer. The Customer can activate the program online for up to three, or five, trading accounts belonging to one person. The robot can only be used on trading accounts belonging to this one person, and it cannot be transferred to another person. To transfer the robot, a completely new rental license must be purchased. The Service Provider provides support/help to the Customer via email in the installation or use of the robot for the duration of the rental. The support lasts for the duration of the rental period.

The current fee for the service is available on the website's order form. The Service Provider reserves the right to change the fee, which is always published on the order form. The service fee can be paid by credit card or Stripe.

The Service Provider will send the electronic invoice for the service to the Customer by email. By placing an order on the form, the Customer accepts that the Service Provider issues an electronic invoice to them and accepts its receipt.

6. Duration of the Service Contract

The term of the service contract between the Customer and the Service Provider is during the rental service period.

The rental service contract automatically renews upon the expiration of the rental period. On the last day of the rental period, the Customer's credit card/Stripe account will be automatically charged with the service fee for the next rental period. The amount of this automatic charge and the next rental period will be the same as the service fee/period previously ordered/paid by the tenant.

The Customer can terminate the service contract via their Stripe account or by email (fxsmarthand@gmail.com). After cancellation, the automatic renewal of the subscription will stop, but the existing valid subscription will remain in effect until it expires. The fee for the valid active subscription period is non-refundable.

7. Service Provider's Responsibility

If developments - system-level - occur in the operation of the Metatrader4/Metatrader5 program that change the conditions for the operation of the Service Provider's tools to such an extent that the tools cannot be used in the future due to their untraceability, the Service Provider shall not be held responsible.

8. Termination, Right of Withdrawal, Guarantee

The Customer can request a refund within 14 days by sending an email to the following address: fxsmarthand@gmail.com, providing the following information: name, email address, start date of the subscription, and any other relevant information. The termination takes effect on the last day of the refunded term, and the Customer can continue to use the service until then. The license is canceled only on the day after the last day of the subscription period.

To avoid the fee for the next billing period, cancel your subscription at least 24 hours before the next billing date. Subscription fees are non-refundable.

In the event that the Customer does not accept the modified GTC, they must notify the Service Provider in writing - by email - within 8 days of its entry into force, and, by extraordinary termination, they can immediately terminate the service contract.

9. Final Provisions, Complaint Handling

The Customer and the Service Provider shall make every effort to settle their disputes primarily through peaceful means. If this is not successful, the Parties stipulate the jurisdiction of the Zalaegerszeg Court.

The Customer may initiate complaint handling related to the Service Provider by sending an email to fxsmarthand@gmail.com. If the Service Provider does not provide adequate complaint resolution, the Customer may pursue further complaint resolution through the following authorities:

County Conciliation Board:

Zala Vármegyei Békéltető Testület
8900 Zalaegerszeg, Petőfi Sándor u. 24.
Telefon: +36/92/550-513

Zalaegerszeg, 15th of Dec 2023.